Returns & refunds

Last updated: 10 October 2026

1. Right of withdrawal

If you are a consumer, you generally have the right to withdraw from an online purchase within 14 days without giving any reason.

The withdrawal period expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the product. If an order consists of several products delivered separately, the period starts after the final product has been received.

To exercise your right of withdrawal, you must clearly inform us within this period that you wish to withdraw from the purchase. You can do so through:

You do not have to give a reason.

2. Returning the product

After notifying us of your withdrawal, you have a maximum of 14 days to return the product to:

Padelcentrale
A trade name of HMG Management & Projects B.V.
De Vierde Hoeve 13
2676 CP Maasdijk
The Netherlands

For an ordinary withdrawal, the direct cost of returning the product is borne by the customer. You can either:

  1. arrange and pay for return shipping yourself; or
  2. request a return label from us via klantenservice@padelcentrale.nl. We will tell you the exact cost in advance. If you agree, this amount may be deducted from your refund.

Please keep your proof of shipment until your return has been fully processed.

3. Condition of returned products

During the withdrawal period you may inspect and assess the product in the same way as you reasonably could in a physical shop.

You are responsible for any reduction in value caused by handling or use beyond what is necessary to establish the nature, characteristics and functioning of the product. For example, you may inspect and hold a padel racket, but playing a match or training session with it goes beyond what is necessary to assess it.

Where such additional use demonstrably reduces the product's value, we may deduct that reduction from the amount refunded.

Rackets are delivered with a sealed grip. Not sure yet? Then leave the seal on. If the seal has been removed or the racket has been played with, we can no longer sell it as new and we deduct the reduction in value. That can be as much as the full purchase price, in which case you get nothing back.

4. Exceptions to the right of withdrawal

The statutory right of withdrawal does not apply where a legal exception applies, for example to:

  • goods made to your individual specifications or clearly personalised for you;
  • sealed goods which are not suitable for return for health-protection or hygiene reasons once the seal has been broken after delivery;
  • other goods excluded by applicable law.

Where an exception applies, we state this before purchase on the relevant product page.

5. Refunds

If you withdraw from the entire order, we refund all payments received from you for that order, including the cost of our standard delivery if you paid for it. Original delivery charges are not refunded where only part of an order is returned.

We refund no later than 14 days after receiving your withdrawal. We may withhold the refund until we have received the goods back, or until you have shown that you have sent them back, whichever is earlier.

Refunds are made using the same payment method you used, unless we agree otherwise with you. We do not charge a fee for the refund itself.

6. Incorrect, damaged or defective goods

If an item was delivered incorrectly, arrived damaged, or does not meet what you may reasonably expect from it, please contact us at klantenservice@padelcentrale.nl. This is separate from an ordinary change-of-mind return.

Where a product does not conform to the contract, the necessary costs of returning, repairing or replacing it are borne by Padelcentrale. Your statutory rights remain unaffected.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract. Withdrawing online is quicker via Withdraw from contract here.

To: HMG Management & Projects B.V., trading as Padelcentrale, De Vierde Hoeve 13, 2676 CP Maasdijk, The Netherlands, email: klantenservice@padelcentrale.nl

I/We(*) hereby give notice that I/we(*) withdraw from my/our(*) contract of sale of the following goods:

Ordered on(*) / received on(*):

Order number:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is submitted on paper):

Date:

(*) Delete as appropriate.